Refund Policy

We want you to love what RoomCalm makes for you. If something went wrong, here is exactly how refunds work — in plain language.

Our guarantee

Your first purchase — a credit pack or your first month of the subscription — comes with a 14-day money-back guarantee. If you don't love your redesigns, not just if something broke, tell us within 14 days and we'll refund you in full. No forms, no hoops. If we refund your first subscription month, we cancel the subscription at the same time so you're never billed again.

Credit packs (one-time purchases)

If you purchased a credit pack and something went wrong — a failed generation, a double charge, or the product simply didn't work as described — contact us within 14 days of purchaseand we'll refund you promptly. Where only part of a pack was affected, we may offer a partial refund or replacement credits, whichever you prefer.

Monthly subscription

You can cancel anytimeand keep access until the end of the paid period — no questions asked. To cancel, use the "manage subscription" link in any Paddle receipt email, or simply contact us and we'll cancel it for you the same day. If you were charged in error (for example, after cancelling), tell us within 14 days and we'll refund that charge in full.

Failed generations

AI generation occasionally produces a poor result. If a redesign clearly failed (blank, corrupted, or unusable output), that generation doesn't count — contact us and we'll restore the credit or make it right.

How to request a refund

Email hello@roomcalm.com with the email you purchased with — or reply to your Paddle receipt, or use our contact page. We aim to respond within 2 business days, and approved refunds are returned to your original payment method by Paddle.

Fair use

Refunds exist to protect honest customers, not to make the service free. Accounts that repeatedly purchase, heavily use, and then refund may be declined future refunds or service.